Fewer repeat explanations
A searchable help center puts your published answers within reach, including when your team is busy or away.
Customer support that gives time back to your team
Agentic customer support.
Ready to help in minutes.
Answer routine questions from your company’s knowledge, see where customers get stuck, and turn what you learn into better guidance. Give your team more time to focus on your business.
$99/month per company · 30-day free trial · Payment method required
The demo is Jifi’s own help center. Browse the articles or ask a question.
Northstar Help center
Answers without the wait
How can we help?
Search articles and answers
Getting started
Set up your workspace
Your account
Billing and account access
Working together
Invites and permissions
Find the answer. Get back to work.
Northstar supportAnswers from our company guidance
Ask a question
AI-assisted answers · Your team can help
01 / Answer
Don’t make your customers wait for an answer.
“How do I invite someone?” “Where is my invoice?” Give customers a way to find the next step without waiting for your team to type it again.
Guidance for the question at hand
AI-assisted chat uses your approved company knowledge to explain the next step and link to relevant articles.
Less back-and-forth
Customers can ask follow-up questions, share screenshots and return to the saved conversation without starting over.
02 / Prepare
A help center without
the blank-page work.
You already have the knowledge. Jifi turns your website, documents and team guidance into articles, so your team spends less time writing support content from scratch.
Put existing knowledge to work
Bring your company website, setup guides and policies. Jifi prepares articles around your business and asks for missing details when it needs them.
Review, edit and publish
Refine the drafts, test answers privately and choose what goes live. Keep public articles, approved internal guidance and staff-only material separate.
Keep the setup useful
Return to the company assistant when a policy changes or a new question comes up. Ask for a focused update instead of rewriting the whole help center.
Company knowledgeWorkspace
Start with what you already have
Company websiteSetup steps and product details
Team handbook.pdfYour policies and procedures
Article draft
Invite your first teammate
Open Settings → Team, choose Invite member and enter their email address. An administrator can send the invite.
Ready for your review03 / Continue
Give your team
a head start.
Save human attention for the questions that need it. When a customer requests a person, your team can pick up with the conversation and earlier steps already in view.
Pick up with the context
See the customer’s question, earlier answers and screenshots together. Spend less time asking them to explain everything again.
Keep the reply in the conversation
Take over a case and reply where the customer is already asking for help. Manage requests in one shared support inbox.
Include the people who can help
Bring your team into the workspace without per-seat charges. Configure when customers can request human help and what response to expect.
Support inboxYour team
AM
Alex MorganA charge I don’t recognize
Needs a personConversation history
I found my invoice, but I don’t recognize this charge. Could someone check it?
Your team can see the earlier messages and what the customer has already tried.
You
Hi Alex, I’ve read the conversation. I’ll look into that charge.
04 / Improve
Turn today’s questions
into better answers.
Support conversations are useful business information. See where customers get stuck, find gaps in your guidance and use those insights to reduce the next round of avoidable questions.
See the problem behind the question
Review saved conversations, answer ratings and article feedback. Ask the company assistant to examine permitted cases and suggest clearer guidance.
Spend less time checking for changes
Scheduled reviews check your known sources and can use customer feedback where you allow it. Jifi suggests updates and surfaces questions that need your team’s input.
Improve what the next customer sees
Review a proposed change, save the edit and publish it when ready. Future answers can use the updated guidance. You stay in control of what changes.
Company assistantSuggested improvement
From customer feedback to clearer guidance
“I can’t see Invite member.”Customer feedback on a support answer
Team handbookOnly administrators can send invitations
Suggested article update
Make the missing step clear
“If you don’t see Invite member, ask a workspace administrator to send the invitation.”
Review → Save → PublishMake the time add up
What is your team’s time worth?
Every repeat question takes time away from improving your product or growing your business. Use the trial to see what Jifi can take off your team’s plate.
One company workspace for customer answers, shared support and ongoing knowledge improvement. Your whole team is included.
Jifi
30-day free trial$99USD / month
Per company, plus applicable taxes.
- Help center agent
- Customer support agent
- Shared support inbox
- Customer feedback and suggested knowledge improvements
- Team access without per-seat charges
- No automatic usage overage charges
Verified email and a payment method are required for an eligible 30-day trial. Your subscription renews monthly after the trial until canceled. Cancel before the trial ends to avoid the first charge. Later cancellation takes effect at the end of the paid period.
Read the subscription termsBefore you get started
Common questions.
Is Jifi a good fit for our business?
Jifi is most useful when customers ask recurring questions and your team has guidance it can reuse: setup steps, account help, product instructions or company policies. Use the trial to try your real questions and judge the time it saves your team.
How do we get started?
Create your workspace, verify your email and set up your subscription. Add your company website, documents or guidance so Jifi can prepare your help center. Review the articles, test answers and publish when ready.
What can we learn from customer support?
Saved conversations, ratings and comments show the questions customers ask and where guidance falls short. The company assistant can review the cases and feedback you permit, then suggest improvements to your articles and internal guidance.
How does Jifi keep improving?
Schedule checks of known sources, allow customer feedback to inform reviews and ask the company assistant for focused changes. Jifi proposes updates or asks for missing information. Your team reviews and publishes changes; a review may also find that no change is needed.
Can we try it before setting up a workspace?
Yes. Visit Jifi’s own help center to browse real articles and ask questions about Jifi. It uses the same help center and support chat your customers will use.
What counts as an AI-assisted conversation?
A successful AI reply starts a 24-hour window for one customer case, including up to 50 successful AI replies. A later window or a new subscription period starts a new unit. Failed replies and human-only messages don’t add conversation units.
What happens at the usage limit?
Allowances renew each subscription period, with the same included usage during the trial. New AI work may pause at a usage or operational limit. At the AI usage limit, published help and human continuation remain available. There are no automatic overage charges.
Can we cancel our subscription?
Yes. Manage cancellation and payment details through Billing. Cancel before your trial ends to avoid the first charge; later cancellation takes effect at the end of the paid period. Contact billing@jifi.io about payment errors or refund requests. Cancellation doesn’t automatically refund completed payments; applicable refund rights remain in place.
Put Jifi to work on your repeat questions
Give time back
to your team.
Start with the questions you answer every week.
Build clearer guidance for the next customer.