Terms of Service

Jifi is operated by EFFICIO MARKETING LLC, an Ohio limited liability company. Contact support@jifi.io for service questions, privacy@jifi.io for privacy requests, or legal@jifi.io for legal notices.

These Terms govern the business customer’s use of Jifi, our company knowledge and customer support service. Jifi provides a help center, article editing and publication, company knowledge preparation and maintenance, AI-assisted customer conversations, and a support inbox for your team. The company accepting these Terms is the customer; the individual accepting must be at least 18 and authorized to bind it. Help-center visitors are covered by the separate Visitor Terms, not by the company subscription agreement merely because they ask for help.

These Terms incorporate the Content Policy and, when we process personal data on your behalf, the Data Processing Addendum. The Privacy Policy is a separate notice. An expressly accepted order or Checkout offer controls its commercial terms; the DPA controls a conflict concerning processing on your behalf.

You control your company’s accounts, users, sources, publication and customer procedures. Keep access and contact details current, secure your credentials, and notify us of suspected misuse. You must have the rights and lawful basis to provide company material and customer data, and supply any notices your business requires.

You retain your rights in material you supply. You authorize us and the service providers used for your configured features to store, process, transmit and display it to provide and protect Jifi. Public publication makes that material available to visitors. Internal material approved for agent use can inform customer answers without becoming a public article; operator-only material has a separate audience. Review those settings and the content you publish.

Preparation and scheduled maintenance may research configured sources and produce draft changes under your instructions. AI can make mistakes. You remain responsible for your business’s information, published articles and procedures, and for human review where an error could have significant consequences. Jifi does not supply your company’s human support staff or promise a particular response time or business result.

The initial offer is $99 USD per month plus applicable taxes for one company and one help center, including team access without per-seat charges. Before you subscribe, Billing and Stripe Checkout display the price, interval, trial eligibility and payment due. The offer you affirmatively accept governs your subscription; a later change to our advertised price does not rewrite that acceptance. We will give advance notice of changes to your price before the affected renewal and obtain any required authorization. Applicable taxes and the total payable are shown before you authorize payment.

An eligible company receives a 30-day free trial after completing payment setup. Verified email and a card payment method are required before the trial and costly preparation start. One trial is available per eligible company; we use verification and payment-provider identifiers to prevent repeated trials. If you are not eligible, Checkout shows any amount due today before you confirm.

By separately authorizing the subscription in Billing and completing Checkout, you authorize the disclosed monthly charge after the trial and each monthly renewal until cancellation. Accepting these legal terms alone does not authorize payment. The first charge date is shown in Billing and Checkout. Trial reminders are sent to your billing email; you can view the date and cancel without waiting for a reminder. Contact us if an onboarding problem prevents useful trial access so we can review an extension.

The offer includes 1,000 AI-assisted conversations and 200 company-assistant preparation or maintenance tasks in each subscription period and during the trial. A conversation is a 24-hour window in one customer case, with up to 50 successful AI replies. A later window or a new subscription period starts a new unit. Failed replies, retries and human-only messages do not create extra conversation units. Allowances renew with the subscription period and unused capacity does not carry forward.

There are no automatic usage overage charges. Billing shows usage and capacity warnings. Reaching an allowance or an operational provider budget can pause new AI work; published help and human continuation remain available at the AI limit. File/source limits and security controls still apply. Ask us about a deliberate capacity increase rather than assuming unlimited usage.

Use Billing → Manage subscription and payment method to cancel. Cancel before the trial ends to avoid the first charge. Later cancellation takes effect at the end of the paid period. A cancellation or payment change does not resolve customer cases or cancel your team’s outstanding human requests. Contact support@jifi.io if you cannot access cancellation controls.

Failed renewal payments have a 7-day service grace period while you update payment details. After grace or service expiry, new paid AI work can stop. Saved articles and case history remain available to authorized users to read and export for at least 90 days after service ends, subject to lawful deletion instructions and security or legal restrictions. File originals are downloaded separately from their workspace or conversation. Billing records may be retained longer for accounting, disputes and legal obligations.

Cancellation does not by itself refund a completed payment. Contact us promptly about a billing error or refund request; any refund rights required by law or expressly included in your accepted offer remain applicable. We may suspend access for unlawful use, a material breach or an urgent security risk, and will provide notice and an opportunity to remedy where appropriate. An ordinary AI allowance limit is not a reason to remove your saved help or human obligations.

Use Jifi only for lawful business support within the Content Policy. We may change or maintain the service and its providers. Unless a separate written agreement states otherwise, the service is provided as available without a guarantee of uninterrupted operation, perfect AI accuracy, or fitness for a specialized regulated use. Keep copies of information important to your business.

To the maximum extent permitted by law, neither we nor our personnel are liable for indirect or consequential loss, lost profits, lost opportunities or business interruption. Our aggregate liability arising from Jifi is limited to the greater of the fees you paid for the affected company in the three months before the event or USD 100. These limits do not restrict liability or rights that law does not allow the parties to exclude.

New York law applies without its conflict-of-law rules, and disputes are subject to the state courts in Kings County, New York, or, where federal jurisdiction exists, the United States District Court for the Eastern District of New York. Mandatory rights and access to a competent small-claims court remain unaffected. Before proceedings, send a written description of the dispute and requested relief to legal@jifi.io; the parties will try to resolve it for 30 days, without preventing urgent relief.

Material changes apply prospectively after notice and require renewed acceptance when the consent gate requests it. Existing accepted offers, accrued rights and recorded consent are not retroactively changed. Keep your account email current for service, security, billing and legal notices. If a provision cannot be enforced, the remaining provisions continue. These Terms and the incorporated documents and accepted offer form the agreement for Jifi.